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Email Downtime Cost Calculator

We'd like to help you determine the cost of your email system being unavailable. The following survey will literally take 20 seconds, it is based entirely on industry surveys of the cost of email downtime.

Number of Microsoft® Exchange Servers:
Number of Mail Boxes:

The following fields are also required although you may accept the supplied defaults, which are based on standard industry surveys

How many hours of Planned Downtime do you have each month:

Examples of 'Planned Downtime' are for activities such as 'applying patches' or 'database defragmentation'

What is the average cost of 1 hour of planned downtime:

Factors included in this figure are the cost of IT Staff or Contractor, plus lack of service to you business community.

What are the number of Unplanned Outages Per Year:

Unplanned outages are typically less frequent but much more expensive because they occur during normal business hours and affect all workers within the organization. Most unplanned outages take longer to resolve.

Most organizations surveyed believe an outage may occur once a quarter. Factors included in this figure are the cost of IT Staff or Contractor, plus lack of service to you business community.

What is the average cost of 1 hour of unplanned downtime of each member within the organization:

Cost of Your Email Downtime Per Year

Planned Downtime:

Unplanned Downtime:

Annual Total:


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