Careers Jobs at Teneros

Careers

Open Positions-Descriptions

Our job openings are listed below. If you see anything you like, contact us at jobs@teneros.com (must be authorized to work in the US for any employer). Teneros is an equal opportunity employer.

Business Development Manager
Product Manager
Regional Sales Executives (DC, Dallas, Chicago, New York, San Francisco)
Sales Engineer
Senior Software Engineer – ESX
Senior Software Engineer – Exchange Appliance
Senior Software Engineer – Java
Senior Software Engineer – UI and Applications
Senior Technical Support Engineer
Software QA Engineer – Virtualization
Systems Engineer
Technical Support Engineer

Business Development Manager

Location: Mt. View, CA
Job Type: Full time
Click here to apply for this job

Teneros was founded to produce zero-downtime, non-intrusive, “plug-and-go,” Application Continuity Appliances. Teneros Application Continuity Appliances assure corporate users continuous, transparent operation of mission critical applications during planned down time or failure of the systems running these applications.

The Teneros appliance architecture includes the capabilities for Backup/Restore and Disaster Recovery, and completes the business continuity continuum by finally solving the problem of Always-On application continuity.

Responsibilities:

Develop and manage business relationships with global partners, grow revenue based on these relationships, develop sales plans, manage the performance for these global partners and their reseller communities, and serve as the strategic client lead on these accounts.
Grow annual revenue to and beyond targets based on the effective development, mentoring and monitoring of new global partners. Introduce Teneros to the various departments within these global partners, gain traction, gain endorsement and go to market access for their channels.
Work effectively with local, regional, and national internal and external teams of sales, engineering, marketing, business development, service, and operations to bring to closure deals that require such coordination. Work effectively with complex organizations and proactively manage account activity to incrementally grow relationships and associated revenue.

Requirements:

A seasoned, business development professional.
Excellent personal and professional communication skills.
Excellent Program Management experience.
Ability to negotiate and bring contracts to closure at a high level.
Ability to work remotely.
Good technical background.
Proactively keeps up to date on industry and global partner specific issues.
Understanding of OEM hardware and software real world business issues and models.
Experience in selling hardware and software solutions.
Must have experience in developing relationships across the spectrum of concept, through go to market and to revenue.
Ideally will have experience in HP, Microsoft, VMware RIM, Symantec, server appliance business development and sales management experience.
This position requires a minimum of 10 years experience in growing revenue with OEM, ISV/VAR Reseller and direct sales. A proven track record of success in these objectives measured in XX M’s.

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Product Manager

Location: Mt. View, CA
Reports to: Sr. Director of Product Management & Founder
Job Type: Full time
Click here to apply for this job

The Product Manager will be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product roadmap, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager's job also includes ensuring that the product supports the company's overall strategy and goals.

Responsibilities:

Execute the product strategy and roadmap.
Deliver requirements documents with prioritized features and corresponding justification.
Work with external third parties to assess partnerships and licensing opportunities.
Run beta and pilot programs with early-stage products and samples.
Perform competitive analysis.
Work with product marketing on collateral creation.
Manage product documentation.

Requirements:

Minimum of 3 years experience as a Product Manager.
Experience in driving the complete product lifecycle process.
Demonstrated success in defining and launching products.
Experience in the High Availability, Disaster Recovery or Microsoft Exchange markets a strong plus.
Excellent written and verbal communication skills.
Bachelor's degree.
Technical background, with knowledge of Microsoft IT Systems preferable.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Examples and at least one sample of an effective document delivered in the past

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Regional Sales Executives (DC, Dallas, Chicago, New York, San Francisco)

Location: Mt. View, CA
Job Type: Full time
Click here to apply for this job

We are looking for Sales Executives who will be responsible for leveraging both channel opportunities and direct sales opportunities. Candidates for this position should be familiar with and comfortable with a technology mid market and enterprise indirect channel – high touch sales approach and effectively work independently.

We are looking for an individual that can quickly find, qualify, and close sales opportunities leveraging their channel relationships or by their direct sales efforts. This individual would build a first class channel, while achieving corporate revenue goals.

Responsibilities:

Develop, implement and execute on strategic sales plans to achieve corporate revenue goals for assigned territory.
Develop account base, product awareness while identifying and developing relationships with key players within target account verticals and channels.
Effectively communicate value and solution. Must understand organizations business needs and able to communicate Teneros value added solutions to those needs.
Forge high level relationships with Channel partners and Accounts in the Region.
Identify major messaging projects within Channel partners and coordinate activities through pre-sales, consulting etc. to maximize solution in the project.
Identify and qualify long-term and short-term business opportunities within named accounts, enhancing the relationship.
Develop and deliver sales presentations and close sales.
Facilitate executive-level relationships between the customer, Teneros and its partners.
Research customer needs and develop applications for the Teneros solution.
Participate in sales forecasting and planning including, but not limited to, researching, developing & maintaining long & short range sales & go-to-market plans.
Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers.

Requirements:

A quantifiable track record of success demonstrated with early related start-up within appropriate Region
Track record of exceptional and consistent quota achievement.
Proven success, established customers and contacts, and strong domain territory knowledge.
Ability to source, drive and close new business.
Experience with both direct and indirect selling via channel model
Degree in Computer Science or related field.
10+ years of relevant field sales experience with mid-market Microsoft Channel
Relevant field sales experience in networking and IT infrastructure.
Key Appliance indirect sales experience
Email solution sales experience is a plus.
Self motivated and independent, proactively keeping management aware of progress with a demonstrated passion to be successful.
Excellent written and oral communication ability including formal presentation skills to both small and large groups.
Must be able to understand and articulate complex technology in a simplistic fashion.
Demonstrated ability in problem solving and negotiation with special emphasis on closing sales.

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Sales Engineer

Location: Mt. View, CA
Job Type: Full time
Click here to apply for this job

The primary responsibility is to provide technical support to Sales in closing sales contracts, implementation of projects, and maintaining a successful ongoing account relationship with commercial customers.

Major Responsibilities

Product Positioning

Ability to present technical product information, including specific product functionality, interoperability with other products and networks, technical competitive product comparisons.
Ability demonstrate key features of each product in demonstration environment and to build, configure and maintain demonstration environment.

Install Support

Ability to communicate effectively with customer technical staff to evaluate environment, and recommend minor changes as required to ensure successful deployment.
Ability to install and configure associated products (servers, routers, switches, AD, DNS and other software) sufficient to build test environments in order to replicate customer issues.
Participate in product sessions as appropriate and keep up to date on product knowledge.
Provide hands on and other technical training to ensure that the partner is able to deliver installation and support services as required.

Sales Skills

Demonstrate superior listening skills to effectively ascertain customer requirements and present Teneros Inc. products relating to customer need. Feed customer requirements to product management.
Work cooperatively with sales to manage the customer relationship.
Assist in the development and implementation of account plans for strategic accounts.
Professionally present the Teneros Inc., strategic vision, and technology roadmap, and specific product information to CIO, MIS Directors, PC LAN/network administrators, and other influences and recommendations within large accounts.
Identify and assist in closing consulting and training opportunities within large accounts.
Work with resellers and distribution channels to ensure that their staffs are equipped to present and install Teneros products.

Account Management Skills

Together with the sales representatives, set daily, weekly, monthly, and quarterly goals and keep updated weekly for inside sales and management to use.
Provide hands on and other technical training to ensure that the partner is able to deliver installation and support services as required.
Provide excellent customer service, as defined by the customer, to strategic accounts in your territory.
Work closely with inside sales and appropriate departments within Teneros Inc. to evaluate account potential, issues, and requirements to close sales.
Ability to work closely with technical support, engineering, and other appropriate departments to expedite resolution of technical product issues.

Qualifications

Technical and non-technical skills required:

Minimum 5 years Sales/Support Engineering experience with minimum 2 years of experience dealing directly with medium sized business customers (100-5000 employees)
Minimum 5 years experience with Microsoft Windows NT/2000, Windows 2003 and Active Directory
Solid knowledge and technical competence in messaging architecture with an emphasis on Microsoft Exchange
Advanced knowledge of SMB and enterprise network architectures
In-depth knowledge and strong operating experience in Microsoft Exchange 5.5,2000 and 2003
Knowledge of ix86 computer hardware components along with the ability to perform basic diagnosis and replacement
Strong verbal and written communication, customer service, account management with the ability to interface with a diverse set of clients
Experience of dealing with IT service providers and VARs a plus

One or more of the following certifications or related experience desired:

MCSE Certification in NT 4.0, Windows 2000, Windows 2003
MCSE Certification in Exchange 2000/2003 a must

Education:

BS/BA (EE/CS) or equivalent
High school education required

Other:

Goal oriented, self directed, and self motivated
Must demonstrate a willingness to learn, have a desire to improve on a daily basis
Ability to travel 1-2 weeks per month

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Senior Software Engineer – ESX

Location: Mt. View, CA
Reports to: Development Manager-Appliance Platform
Job Type: Full time
Click here to apply for this job

This position will be responsible for designing and implementing the deployment technology for Teneros’s products. This role will largely focus on systems programming and network programming in various platforms such as Linux, VMWare-ESX and Windows 2008 Hyper-V. Additional responsibilities include working with Product Marketing to understand product requirements, and coordinating activities with other engineering teams.

Major Responsibilities

Hands on design and implementation of new features
Creation of functional and design specifications
Development of Unit tests, and input into QA test plans
Close coordination with Product Marketing and QA

Ideal Experience

The ideal candidate will have experience designing and implementing, from concept through multiple supported releases, high availability internationalized applications. This candidate will have been involved in designing applications in Linux, ESX and Windows platforms from a software engineering standpoint.

The ideal candidate will have had experience with software development in a startup environment and be able to accommodate interrupts in an evolving development process.

Key Selection Criteria

The ideal candidate for the Senior Software Engineer will meet, or exceed, many of the following criteria:

5-7 years of software development experience
Experience designing and implementing solutions in ESX, Linux system programming, and network programming for SW products.
More than 3 years of experience with most the following technologies:
- development using VMWare ESX
- Networking knowledge with VLAN, Teaming and L3 protocols
- Familiar with storage subsystem under Linux or ESX, including SCSI, iSCSI, and SAN
- Expert in C and C++.
- Familiar with scripting languages under Linux, bash and perl
- System level development under Linux. Basic understanding of Linux kernel* Linux or Unix
Experience in developing on Windows OS.
Excellent communication skills.
Experience in developing solutions for Microsoft Exchange and SharePoint is a big plus.
Bachelor’s degree ideally in Engineering or Computer Science, or equivalent work experience.

Ideal Personal Characteristics

Technology Savvy – The ability to come up to speed quickly on new technologies relative to software in a complex, non deterministic systems environment.
Personal Integrity & Initiative – A high-energy individual with sound judgment who is sensitive to the needs of a small and rapidly growing company. Key attributes are intelligence, loyalty, honesty and being a team player. A self starter with high motivation to ‘get the job done’.
Hands-on Orientation – Prepared to be involved in the hands on aspects of software development. Will ‘roll-up-the-sleeves’ and get things done without the assistance of a large supporting organization.
Excellent Problem Solving Skills – Ability to crack tough technical problems quickly when a solution is not immediately obvious. A combination of mental flexibility, creativity, analytical ability and sound judgment, which is required to develop and execute against seemingly intractable technical problems.

Compensation

The important contribution expected of the Senior Software Engineer is reflected in an aggressive compensation program to include an attractive base salary and bonus package.

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Senior Software Engineer – Exchange Appliance

Location: Mt. View, CA
Reports to: Software Development Manager
Job Type: Full time
Click here to apply for this job

This position will be responsible for software development focusing in the areas of Microsoft Exchange and Active Directory. Additional responsibilities include working with Product Marketing to understand product requirements, and coordinating activities with other engineering teams.

Major Responsibilities

Hands on design and implementation of new features.
Creation of functional and design specifications.
Development of Unit tests, and input into QA test plans.
Close coordination with Product Marketing and QA.

Ideal Experience

The ideal candidate will have product development experience across the full product life cycle including design, development and test across multiple supported releases and experience with software development in a startup environment with the ability to accommodate interrupts in an evolving development process.

Key Selection Criteria

The ideal candidate for the Senior Software Engineer will meet, or exceed, many of the following criteria:

7+ years of software development experience.
Strong Windows Server side programming experience, C++, C#, Windows SDK, Exchange SDK.
Must be very familiar with programming Active Directory, Exchange Server, Messaging experience (MAPI), ESE API.
5 plus years of coding experiencing in the development of a shipping product (as opposed to a tool/utility created for internal consumption).
Good knowledge of network and application protocols (TCP/IP, DHCP, RPC, LDAP)
Excellent communication skills.
Experience in developing I18N, L10N compatible applications is desirable.
Familiarity with ESE APIs is a big plus.
Bachelor’s degree ideally in Engineering or Computer Science, or equivalent work experience.

Ideal Personal Characteristics

Technology Savvy – The ability to come up to speed quickly on new technologies relative to software in complex, non deterministic systems environment.
Personal Integrity & Initiative – A high-energy individual with sound judgment who is sensitive to the needs of a small and rapidly growing company. Key attributes are intelligence, loyalty, honesty and being a team player. A self starter with high motivation to ‘get the job done’.
Hands-on Orientation – Prepared to be involved in the hands on aspects of software development. Will ‘roll-up-the-sleeves’ and get things done without the assistance of a large supporting organization.
Excellent Problem Solving Skills – Ability to crack tough technical problems quickly when a solution is not immediately obvious. A combination of mental flexibility, creativity, analytical ability and sound judgment, which is required to develop and execute against seemingly intractable technical problems.

Compensation

The important contribution expected of the Senior Software Engineer is reflected in an aggressive compensation program to include an attractive base salary and bonus package, as well as potentially significant financial upside in the form of equity.

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Senior Software Engineer – Java

Location: Mt. View, CA
Reports to: Development Manager-Appliance Platform
Job Type: Full time
Click here to apply for this job

This position will be responsible for designing and implementing the deployment technology for Teneros’s products. This role will largely focus on application programming using Java in Linux operating system and potentially work on C# in Windows Operating system. Additional responsibilities include working with Product Marketing to understand product requirements, and coordinating activities with other engineering teams.

Major Responsibilities

Hands on design and implementation of new features
Creation of functional and design specifications
Development of Unit tests, and input into QA test plans
Close coordination with Product Marketing and QA

Ideal Experience

The ideal candidate will have experience designing and implementing, from concept through multiple supported releases, high availability internationalized applications. This candidate will have been involved in designing applications in Java / J2EE technologies, XML, Database, in Linux / Unix from a software engineering standpoint. This person will need to be able to code at a high level and have strong problem solving skills.

The ideal candidate will have had experience with software development in a startup environment and be able to accommodate interrupts in an evolving development process.

Key Selection Criteria

The ideal candidate for the Senior Software Engineer will meet, or exceed, many of the following criteria:

5-7 years of software development experience
Experience designing and implementing solutions in Java / J2EE, in Linux operating system for SW products.
More than 5 years of experience with most the following technologies:
- Experience with server-side Java. Knowledge of Hibernate is a plus.
- Experience with JBOSS.
- Strong Relational Database skills including design and optimization. Experience using MySQL, SQLServer is a plus.
- Must have strong analytical and troubleshooting skills.
- Must have excellent written and verbal communication skills and be able to communicate with on-site and off-site developers
- Experience with WMI protocols is a plus.
- Expert in C#, C++, and C.
- Familiar with scripting languages under Linux, bash and perl
Experience in developing on Windows OS
Excellent communication skills
Experience in developing I18N, L10N compatible applications is desirable
Experience in developing solutions for Microsoft Exchange and SharePoint is a big plus.
Bachelor’s degree ideally in Engineering or Computer Science, or equivalent work experience.

Ideal Personal Characteristics

Technology Savvy – The ability to come up to speed quickly on new technologies relative to software in a complex, non deterministic systems environment.
Personal Integrity & Initiative – A high-energy individual with sound judgment who is sensitive to the needs of a small and rapidly growing company. Key attributes are intelligence, loyalty, honesty and being a team player. A self starter with high motivation to ‘get the job done’.
Hands-on Orientation – Prepared to be involved in the hands on aspects of software development. Will ‘roll-up-the-sleeves’ and get things done without the assistance of a large supporting organization.
Excellent Problem Solving Skills – Ability to crack tough technical problems quickly when a solution is not immediately obvious. A combination of mental flexibility, creativity, analytical ability and sound judgment, which is required to develop and execute against seemingly intractable technical problems.

Compensation

The important contribution expected of the Senior Software Engineer is reflected in an aggressive compensation program to include an attractive base salary and bonus package.

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Senior Software Engineer – UI and Applications

Location: Mt. View, CA
Reports to: Software Development Manager
Job Type: Full time
Click here to apply for this job

This position will be responsible for designing and implementing the user interface of Teneros’s products. This role will largely focus on the UI and applications development of Teneros’s managed appliance. Additional responsibilities include working with Product Marketing to understand product requirements, and coordinating activities with other engineering teams.

Major Responsibilities

Hands on design and implementation of new features
Creation of functional and design specifications
Development of Unit tests, and input into QA test plans
Close coordination with Product Marketing and QA

Ideal Experience

The ideal candidate will have experience designing and implementing, from concept through multiple supported releases, high availability internationalized web applications. They will have been involved in implementing several different web applications and exhibited ownership of the product from a software engineering standpoint.

The ideal candidate will have had experience with software development in a startup environment and be able to accommodate interrupts in an evolving development process.

Key Selection Criteria

The ideal candidate for the Senior Software Engineer will meet, or exceed, many of the following criteria:

7+ years of software development experience.
4 experience designing and implementing user-friendly web based applications.
More than 3 years of experience with most the following technologies:
- IIS ASP.NET 2.0 and ASP.NET 3.0 using C# as code behind
- Java scripting, HTML, DHTML, Power shell, AJAX.
- Windows Forms, Smart Client Application development
- Visual C++
- Microsoft technologies
Experience in developing on Windows
Excellent communication skills
Experience in developing I18N, L10N compatible applications is desirable.
Experience in developing solution for Microsoft Exchange and Share point is a big plus.
Bachelor’s degree ideally in Engineering or Computer Science, or equivalent work experience.

Ideal Personal Characteristics

Technology Savvy – The ability to come up to speed quickly on new technologies relative to software in complex, non deterministic systems environment.
Personal Integrity & Initiative – A high-energy individual with sound judgment who is sensitive to the needs of a small and rapidly growing company. Key attributes are intelligence, loyalty, honesty and being a team player. A self starter with high motivation to ‘get the job done’.
Hands-on Orientation – Prepared to be involved in the hands on aspects of software development. Will ‘roll-up-the-sleeves’ and get things done without the assistance of a large supporting organization.
Excellent Problem Solving Skills – Ability to crack tough technical problems quickly when a solution is not immediately obvious. A combination of mental flexibility, creativity, analytical ability and sound judgment, which is required to develop and execute against seemingly intractable technical problems.

Compensation

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Senior Technical Support Engineer

Location: Mt. View, CA
Reports to: of Technical Support
Job Type: Full time
Click here to apply for this job

Essential Duties and Responsibilities:

Communicate with a broad range of corporate customers via telephone, written correspondence, or electronic service regarding technically complex issues and manage relationships with those customers.
Daily collaboration or consulting with front-line Support Engineers to provide technical action plans for, or take ownership of, the most difficult cases
Proactively stay up to date with all the latest technologies for product offerings and the underlying technologies and dissipate this knowledge to the other engineers.
Work with Engineering and/or product development personnel to troubleshoot and workaround product issues
Create Knowledge Base Articles / Technical Notes
Develop and deliver technical training to other engineers.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Prioritize both time and projects, working independently
Participate in 24/7 on-call rotation

Required Skills:

Excellent customer support skills to 5+ years of high-level technical support in Windows environment.
5+ years technical experience with computer software, including the installation and configuration of Windows programs.
Minimum of 5 years Microsoft Exchange 2003 and Windows 2003 experience
Good technical skills in IIS and Outlook.
Ability to communicate effectively
Highly self-motivated and independent
Excellent troubleshooting skills
Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions.
Well-organized with the ability to multi-task and work with minimal supervision.

Desired Skills:

Knowledge on Exchange 2007
Linux administration experience a plus
MSCE Certifications a plus.

Education:

Associate Degree MIS or Computer Science or equivalent
High school education required

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Software QA Engineer – Virtualization

Location: Mt. View, CA
Reports to: QA Manager
Job Type: Full time
Click here to apply for this job

This position will be responsible for setting up testbeds with Microsoft Exchange 2003 and 2007 in a wide variety of configurations, mimicking customer deployments which may include clustered systems and remote environments. Additional responsibilities include working with Product Marketing to understand product requirements, and coordinating activities with other engineering teams.

Major Responsibilities

Work closely with QA and Development to establish Exchange clustering support requirements, environments, and test scenarios.
Write test cases and test plans.
Create Exchange Clustering environments in the QA Lab.
Provide testing estimates and help create a schedule.
Exercise compatibility, functionality, and longevity tests.
Report issues and status via email and the defect tracking system

Ideal Experience

Key Selection Criteria

The ideal candidate for the Software QA Engineer will meet, or exceed, many of the following criteria:

3+ years of experience working with Microsoft and VmWare products in virtual environments.
Bachelor’s degree or equivalent in Computer Science or Electrical Engineering.
Good understanding of Linux and Windows operating systems.
In depth experience with Microsoft Active Directory 2003/2008 and Microsoft Exchange 2003/2007.
Expertise in Hyper-V and ESX is a big plus.
Ability to write test cases and test plans.
Good written and verbal communication skills.

Ideal Personal Characteristics

Technology Savvy – The ability to come up to speed quickly on new technologies relative to software in complex, non deterministic systems environment.
Personal Integrity & Initiative – A high-energy individual with sound judgment who is sensitive to the needs of a small and rapidly growing company. Key attributes are intelligence, loyalty, honesty and being a team player. A self starter with high motivation to ‘get the job done’.
Hands-on Orientation – Prepared to be involved in the hands on aspects of software development. Will ‘roll-up-the-sleeves’ and get things done without the assistance of a large supporting organization.
Excellent Problem Solving Skills – Ability to crack tough technical problems quickly when a solution is not immediately obvious. A combination of mental flexibility, creativity, analytical ability and sound judgment, which is required to develop and execute against seemingly intractable technical problems.

Compensation

The important contribution expected of the Software QA Engineer is reflected in an aggressive compensation program to include an attractive base salary and bonus package, as well as potentially significant financial upside in the form of equity.

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Systems Engineer

Location: Mt. View, CA
Job Type: Full time
Click here to apply for this job

Major Responsibilities

Install / Customer Support

Ability to communicate effectively with customer technical staff to evaluate environment, and recommend minor changes as required ensuring successful deployment
Ability to install and configure associated products (servers, routers, switches, AD, DNS and other software) sufficient to build test environments in order to replicate customer issues.
Participate in product sessions as appropriate and keep up to date on product knowledge
Provide hands on and other technical training to ensure that the partner is able to deliver installation and support services as required.
Be able to perform field and remote trouble shooting of Teneros Inc. products and customer network environments.
Participate in product sessions as appropriate and keep up to date on product knowledge
Record all customer activity accurately and ensure that follow up is appropriate and timely on all issues.
Demonstrate superior listening skills to effectively ascertain customer requirements and present Teneros Inc. products relating to customer need. Feed customer requirements to product management.
Assist in the development and implementation of account plans for strategic accounts.
Respond promptly and professionally to all RFI, RFP, and site visit requests.

Account Management Skills

Together with the sales representatives, set daily, weekly, monthly, and quarterly goals and keep updated weekly for inside sales and management to use.
Provide hands on and other technical training to ensure that the partner is able to deliver installation and support services as required.
Provide excellent customer service, as defined by the customer, to strategic accounts in your territory.
Work closely with inside sales and appropriate departments within Teneros Inc. to evaluate account potential, issues, and requirements to close sales.
Ability to work closely with technical support, engineering, and other appropriate departments to expedite resolution of technical product issues.
Work with resellers and distribution channels to ensure that their staffs are equipped to present and install Teneros products.

Qualifications

Technical and non-technical skills required:

Minimum 5 years Sales/Support Engineering experience with minimum 2 years of experience dealing directly with medium sized business customers (100-5000 employees)
Minimum 5 years experience with Microsoft Windows NT/2000, Windows 2003 and Active Directory
Solid knowledge and technical competence in messaging architecture with an emphasis on Microsoft Exchange
Advanced knowledge of SMB and enterprise network architectures
In-depth knowledge and strong operating experience in Microsoft Exchange 5.5,2000 and 2003
Knowledge of ix86 computer hardware components along with the ability to perform basic diagnosis and replacement
Strong verbal and written communication, customer service, account management with the ability to interface with a diverse set of clients
Experience of dealing with IT service providers and VARs a plus

One or more of the following certifications or related experience desired:

MCSE Certification in NT 4.0, Windows 2000, Windows 2003
MCSE Certification in Exchange 2000/2003 a must

Education:

BS/BA (EE/CS) or equivalent
High school education required

Other:

Goal oriented, self directed, and self motivated
Must demonstrate a willingness to learn, have a desire to improve on a daily basis
Ability to travel 1-2 weeks per month

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Technical Support Engineer

Location: Mt. View, CA
Reports to: of Technical Support
Job Type: Full time
Click here to apply for this job

This position requires an individual with solid experience with Microsoft Exchange and Windows Server products. This individual must have solid know-how of this product family and of underlying technologies. This individual must have experience in providing customer support over the phone and via e-mail. This position has no direct reports and usually works very independently on the cases assigned to him/her.

Essential Duties and Responsibilities:

Work on Customer issues that origin either by Phone or Email
Proactively stay up to date with all the latest technologies concerning Teneros' products and the underlying technologies and dissipate this knowledge to the other engineers.
Recognize and escalate difficult technical / business issues within the NOC Team and Engineering organization.
Problem resolution and updates on the Case.
Provide Support for features documented in product manuals.
Create Knowledge Base Articles / Technical Notes
Participate in 24/7 on-call rotation

Required Skills:

Excellent customer support skills to 2+ years of high-level technical support in Windows environment.
2+ years technical experience with computer software, including the installation and configuration of Windows programs.
Minimum of 3 years Microsoft Exchange 2003 and Windows 2003 experience
Good technical skills in IIS and Outlook.
Ability to communicate effectively
Highly self-motivated and independent
Excellent troubleshooting skills
Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions.
Well-organized with the ability to multi-task and work with minimal supervision.