Teneros

At Teneros, our customers’ and partners’ information is important to us, and we are committed to maintaining the confidentiality of the information we receive. This statement governs the information you provide to Teneros, Inc. including our affiliates and subsidiaries (collectively “Teneros”) or that we learn from your use of this Website and any services provided from this Website (collectively and respectively the “Website” and “Teneros Service”). Our privacy policy below discusses the types of information we collect, how we use it, and under what circumstances, if any, that we might disclose it. By accepting the Privacy Policy and Terms and Conditions in using the Website, you expressly consent to Teneros’ use and disclosure of your personal information as described in this Privacy Policy.

Information Collection and Use

Teneros collects only the information needed to administer our business and to provide our customers and partners (each, a “Customer” or a “Partner” and collectively, “Customers” or “Partners”, respectively) with our products and services. We will not give, sell, share or rent this information to others, except as disclosed in this statement. 

Profile Information

As a Customer or Partner, you may be asked to provide personal profile information, which may include information on name, expected transaction volumes, financial data, employer information, social security number, driver’s license number, birth date, bank accounts, credit card accounts, addresses, telephone numbers, email addresses, and/or other personal identification information (collectively “personal information”). This personal information is used to manage, administer and develop our relationship with you and as you request including:

• Rendering our services to you, performing electronic transactions and otherwise communicating with you;
• Verifying the accuracy of personal information we receive;
• Working with you or your financial institution to resolve disputes; and
• Protecting our rights or interests or the rights or interests of others including you and other Teneros Customers or Partners as described elsewhere in this policy.

While Teneros does not generally share personal information with others for their marketing purposes unless or except as described here, we may share aggregate information derived from personal information. The shared aggregated information is not personally identifiable.

Web Site Traffic Information 

Because of the way that World Wide Web communication standards work, when you arrive at or leave the Teneros Website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while, the type of browser you use and the times you access our Website. We use this information only to try to understand our Customers’ and Partners’ preferences better and to manage the speed and response time of our own Website pages (i.e. load on our servers), so as to improve our service and your experience with Teneros. We do not track the Websites that you visit before or after you leave the Teneros site. 

Internet Address Information 

We only use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use. Any such data will be stored for a limited period of time (generally no more than 3 years from the date collected).

Use of “Cookies” 

“Cookies” are small files of data that reside on your computer and allow us to recognize you if you return to the Website using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Teneros account by entering your e-mail address and password. These cookies allow us to recognize if you visit multiple pages during the same session, reducing the need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect. 

We also use longer-lasting cookies to display some of the information that you may need to complete various forms on the Teneros website to reduce the need to retype the information each time you log in to your Teneros account.

Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we may retain such information in the records of your account. We may also retain customer service correspondence and other correspondence from Teneros to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Terms and Conditions and to otherwise protect Teneros’ legal interests and the interests of others. We may, over time, delete these records if permitted by law.

Sharing

Teneros will not sell or rent your personal information to others for their marketing purposes. Teneros may validate personal information you provide, or request additional information from credit bureaus or other third parties, to assist us in establishing and authenticating your account, and verifying the accuracy of the information that you provide. Information obtained from third parties and linked with your personal information is safeguarded by confidentiality agreements and to the extent required by law.

When we partner with another party to provide specific services, and a customer signs up for those services, we share only the contact information that is necessary for the third party to provide such services. Third parties are not authorized to use personal information except for the purpose of providing those services. Otherwise, Teneros will not share or give your personal information to others unless in the rare case that Teneros believes it is necessary to cooperate with regulators or law enforcement authorities or similar legal request including the protection of our rights or the rights of others. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register on or use this Website. 

Links

Our Website may contain links to other sites. Teneros is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they are leaving our site and to read the privacy policies of each website that collects personally identifiable information. This Privacy Policy applies solely to information collected by Teneros through the Website. 

Data Access and Security

All data access is based on a need-to-know basis. The secure protected area of the Teneros Service may allow our customers, using a unique username and password, to access account information and transaction reporting, depending on their entitlements and account setup. 

Our employees are regularly notified and/or reminded about the importance we place on privacy, and the steps they should take to protect our customers’ information.

We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. For information on reporting an unauthorized transaction or more detail on how we secure your personal information, please write to policy@teneros.com.

If Teneros learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Teneros Service, you agree that Teneros may communicate with you electronically. Teneros may post a notice on this Website if a security breach occurs. If this happens, you will need a web browser enabling you to view the Teneros Website. Teneros may also send you an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us at policy@teneros.com. 

Supplementation of Information

In addition to collecting and archiving application and transaction data from Customers and Partners, Teneros also retrieves supplemental data from third parties to facilitate credit and operational decisions and monitoring. These third parties may include national and regional consumer and business credit bureaus, check verification services, address verification services and other third party transaction processors. Once the information is retrieved from third parties, it is archived using reasonable security measures. This data may be used to build proprietary databases or to develop statistically based models. 

International Use

Please note that your personal information will be stored and processed in the United States and that by using the Teneros Service you expressly consent to the transfer and processing of your personal information in the United States and elsewhere as Teneros deems necessary to provide the Teneros Service. The laws on holding personal information in the United States may be less stringent than the laws of your country but, Teneros strives to maintain the confidentiality and security of personal information of individuals who may be outside the United States.

Merger or Sale of Teneros

If Teneros should ever file for bankruptcy or have its assets sold to or merged with another entity, information Teneros receives through your use of the Teneros Service is a Teneros asset and may be transferred except to the extent the law may prohibit such transfers. 

Notification of Changes

We may occasionally update this Privacy Policy. When we do, we will also revise the “effective date” on the Privacy Policy. For changes to this policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Website and the Teneros Service constitutes your agreement to this Privacy Policy and any updates. 

Contacting Teneros

If you have a privacy concern regarding Teneros or this policy and if you cannot satisfactorily resolve it through the use of this Website you should then write to: policy@teneros.com. In the event that you are still unable to resolve your concerns, Teneros is committed to cooperating to achieve a proper resolution of your privacy concerns. 

Copyright Notice and Terms of Use

Permission to use documents (such as product information, press releases, fact sheets and FAQs) from this server is granted, provided that the Teneros copyright notice appears in all copies, (2) use of such documents from this server is for informational and noncommercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any documents are made.

Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

All information on this server is provided on an as-is basis. Teneros makes no warranties, express or implied, as to the accuracy and correctness of the information. In no event shall Teneros be liable for any damages whatsoever resulting from the use of this information. Teneros is a registered trademark of Teneros, Inc. All other products are trademarks and registered trademarks of their respective companies.

The practices described in this privacy policy statement and terms of use are current personal data protection policies and related terms. Teneros reserves the right to modify this privacy policy and these terms of use at any time. We will promptly reflect any such modifications on the Website.
 
Effective Date: August 16, 2007