Teneros

Ongoing Operations is committed to providing the highest level of support to ensure your customer satisfaction.

Always-On IT™

Ongoing Operations has a world class network operations center that provides 24X7 monitoring, patch, update, and maintenance for the software in Teneros appliances, so that there is zero IT impact to your organization using the Teneros Application Continuity Appliances™. Always-On IT™; is essential to providing your Teneros Continuity Appliances with the most current software updates and latest anti-virus protection. With Always-On IT, Ongoing Operations monitors and maintains the software 24X7 giving you the peace of mind you need for your business continuity planning. Our comprehensive remote IT management of your appliance offers a major economic and operational benefit to your company.

Ongoing Operations assures that both the redundant components and the full appliance hardware are always operational. This service provides a replacement of hot swappable disk drives and power supplies in the event of failure. The Ongoing Operations Network Operations Center notifies the appliance administrator and sends the replacement hardware for delivery within 24 hours.

Customer Support

To request support, you may call into our 24/7 Support Center via either 1-88-TENEROS 1 (1-888-363-7671), support@teneros.com or by contacting Ongoing Operations main support line at 877-552-7892 or support@ongoingoperations.com

Check here for a listing of Frequently Asked Questions.