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Support

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Ongoing Operations is committed to providing the highest level of support to ensure your customer satisfaction.

Always-On IT™

Ongoing Operations has a world class network operations center that provides 24X7 monitoring, patch, update, and maintenance for the software in Teneros appliances, so that there is zero IT impact to your organization using the Teneros Application Continuity Appliances™. Always-On IT™; is essential to providing your Teneros Continuity Appliances with the most current software updates and latest anti-virus protection. With Always-On IT, Ongoing Operations monitors and maintains the software 24X7 giving you the peace of mind you need for your business continuity planning. Our comprehensive remote IT management of your appliance offers a major economic and operational benefit to your company.

Ongoing Operations assures that both the redundant components and the full appliance hardware are always operational. This service provides a replacement of hot swappable disk drives and power supplies in the event of failure. The Ongoing Operations Network Operations Center notifies the appliance administrator and sends the replacement hardware for delivery within 24 hours.

Customer Support

To request support, you may call into our 24/7 Support Center via either 1-88-TENEROS 1 (1-888-363-7671), support@teneros.com or by contacting Ongoing Operations main support line at 877-552-7892 or support@ongoingoperations.com

Check here for a listing of Frequently Asked Questions.

Case Studies & Whitepapers

Featured Case Studies
SiRF Case Study Satisfaction With Email Continuity Appliances Drives Upgrade »

Featured White Paper
New Guide to Teneros Always-On for Microsoft Exchange 2010 »

Webinars & Podcasts

Messaging Continuity - Overview & Considerations

presented by Industry Analyst, John Morency »

Messaging Continuity Webinar

Analyst Reports

Email Application Continuity:

Top IT professionals share their experiences ensuring non-stop messaging. 90% have experienced challenges. What lessons have they learned? »

News & Press

Teneros Acquired by Leading Disaster Recovery Provider - Ongoing Operations

December 8, 2009
Top 100 Accounting Firm Achieves 99.999 Percent Uptime for Their Email Infrastructure

November, 3, 2009
Strong Demand for Teneros Services Leads to Management Team Expansion

October 8, 2009
Teneros Achieves 50% Growth in a Downturn with OEM Solutions from HP and Bell Micro

September 14, 2009
Plugging In to Continuous Availability

August 24, 2009
Teneros Sees Fifty Percent Growth in Mailbox Deployment With SaaS Disaster Recovery and High Availability Offerings

June 09, 2009
Teneros Introduces Award Winning SAAS Email Continuity Offering for the Channel

June 8, 2009
Bell Micro Teams with Teneros for SAAS-Based Disaster Recovery Solution

May 7, 2009
Tech Pioneers Celebrate Asian-American Heritage - Silicon Valley Leaders Paved the Way for Today's Innovators

Locate a Teneros Reseller

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18450 Showalter Road, Suite 101, Hagerstown, MD 21742 - USA | Phone: 877-552-7892