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Frequently Asked Questions

What does the name Teneros mean?
In Latin, it is derived from Tenere and Teneo meaning to hold, to keep, to preserve, to maintain. In our customers' businesses it translates to "Always-On, Available and Accessible Mission Critical Applications".

Which email clients are supported by Always-On™?
Outlook 2007, Outlook 2003, Outlook 2002/XP, and Outlook Web Access are supported.

Which versions of Microsoft® Exchange does Always-On™ support?
Exchange 2003 and Exchange 2007 are supported.

Which versions of Active Directory are supported?
Active Directory running on Windows 2008, Windows 2003, and Windows 2000 SP4 are supported.

Does Always-On™ protect from all forms of Exchange downtime?
Yes, Always-On™ provides protection from all forms of Exchange planned and unplanned downtime including power failure, disconnection from the network, operating system failure, Exchange application failure, database failure, partial failures of Exchange services or components, and regular planned maintenance related downtime.

Can the setup of the Teneros Always-On be completed remotely?
Yes, through the Web interface.

What type of replication technology is used by the Always-On™?
The Teneros Always-On™ uses object and transaction level replication to provide continuous protection from database corruption. Legacy disk, byte, file or snapshot based replication solutions don’t provide this essential protection for Microsoft Exchange databases. Furthermore, Teneros Always-On™ is the only product that uses Microsoft Exchange APIs for data replication, thereby eliminating the need to install intrusive software on the Exchange server.

How does Always-On™ secure against virus attacks and other intrusion attempts?
The Always-On™ High Availability and Disaster Recovery services are delivered through secure onsite Application Continuity Appliances. The appliances have built-in virus protection based on the award–winning Sophos anti–virus technology. The Application Continuity Appliance architecture also provide sophisticated anti-intrusion measures against day–zero worm and virus attacks, network–level attack, identity spoofing, and Trojans.

Can users continue to access the Exchange server during installation?
Yes, users have uninterrupted access to the Exchange server while installation is in progress.

How long does it take for failover to complete?
The failover process is instantaneous and non-disruptive to end-users, thanks to the Teneros Instant-On™ technology. Full services are available within seconds, ensuring continuous email operation.

Do end users experience downtime during failover?
No, the end users experience no disruption of service during a failover.

After email failover, can users access their old email data?
Yes, after email failover, end users have access to their complete mailbox data exactly as it existed on the Exchange server at the moment of failure.

Do the existing user accounts and passwords continue to work during failover?
Yes, all existing user accounts and passwords continue to work seamlessly after failover.

Do end users experience downtime during failback?
No, the end users experience no downtime during failback.

After failback can users access email data sent and received during failover?
Yes, the end users can see their complete mailbox after failback, including the messages that were sent or received during failover.

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Case Studies & Whitepapers

Featured Case Studies
Ariel Case Study High-Availability Challenge Finally Solved »

SiRF Case Study Satisfaction With Email Continuity Appliances Drives Upgrade »

Featured White Paper
How to Assure Continuity for Exchange 2007: IT administrators must find the optimal solution for migrating to Exchange 2007 and maintaining email continuity. This paper discusses the key factors to consider. »

Webinars & Podcasts

Messaging Continuity - Overview & Considerations

presented by Industry Analyst, John Morency »

Messaging Continuity Webinar

Analyst Reports

Email Application Continuity:

Top IT professionals share their experiences ensuring non-stop messaging. 90% have experienced challenges. What lessons have they learned? »

News & Press

December 8, 2009
Top 100 Accounting Firm Achieves 99.999 Percent Uptime for Their Email Infrastructure

November, 3, 2009
Strong Demand for Teneros Services Leads to Management Team Expansion

October 8, 2009
Teneros Achieves 50% Growth in a Downturn with OEM Solutions from HP and Bell Micro

September 14, 2009
Plugging In to Continuous Availability

August 24, 2009
Teneros Sees Fifty Percent Growth in Mailbox Deployment With SaaS Disaster Recovery and High Availability Offerings

June 09, 2009
Teneros Introduces Award Winning SAAS Email Continuity Offering for the Channel

June 8, 2009
Bell Micro Teams with Teneros for SAAS-Based Disaster Recovery Solution

May 7, 2009
Tech Pioneers Celebrate Asian-American Heritage - Silicon Valley Leaders Paved the Way for Today's Innovators

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321 East Evelyn Avenue, Mountain View, CA 94041-1512 USA | Phone: (650) 641-7400