Teneros

What does the name Teneros mean?
In Latin, it is derived from Tenere and Teneo meaning to hold, to keep, to preserve, to maintain. In our customers' businesses it translates to "Always-On, Available and Accessible Mission Critical Applications".

Which clients are supported by the Application Continuity Appliances?
Outlook 2003, Outlook 2002/XP, Outlook 2000 and Outlook Web Access are supported.

Which versions of Microsoft® Exchange do the Application Continuity Appliances support?
Exchange 2003 is supported (current and previous). Exchange 07, SP1 is supported.

Which versions of Active Directory do the Application Continuity Appliances support?
Active Directory running on Windows 2003 (all service packs) and Windows 2000 SP4 is supported.

Do the Application Continuity Appliances support network link aggregation standards such as 802.3AD?
Yes, the Application Continuity Appliances have full support for network link aggregation via 802.3AD.

Do the Application Continuity Appliances protect from all forms of Exchange downtime?
Yes, the Application Continuity Appliances provide protection from all forms of Exchange planned and unplanned downtime including power failure, disconnection from network, operating system failure, Exchange application failure, partial failures of Exchange services or components and regular planned maintenance related downtime. However, the Application Continuity Appliances continue to operate with the front end infrastructure during failover.

Can the Application Continuity Appliances protect an Exchange front end server?
Yes, the first release of the Application Continuity Appliances only protects the Exchange back end server. Upcoming releases of the appliance will include support for protecting the Exchange front end server.

Can the setup of the Teneros Application Continuity Appliances™ be completed remotely?
Yes, via the web interface.

Do the Application Continuity Appliances install any software on the Exchange server?
No, the Application Continuity Appliances don't install any software on the Exchange server.

Does the Application Continuity Appliances modify any setting or configuration on the Exchange server?
No, the Application Continuity Appliances don't require any modification of the Exchange server.

What redundancy is built into the Application Continuity Appliances?
The Application Continuity Appliances have multiple independent hardware and software control systems to monitor and self-heal in case of failure. The Application Continuity Appliances also has multiple CPUs and hot swappable power supplies and hard disks. Hardware RAID with redundant controllers are built into the appliance to provide additional resiliency.

What type of replication technology is used by the Application Continuity Appliances?
The Application Continuity Appliances use Teneros patent pending replication technology, Transactional Integrity Validation, that prevents data corruption being replicated from the Exchange server to the Application Continuity Appliances.

What is the process for repairing the Application Continuity Appliances in case of hardware failures?
The two most common causes of hardware failure, power supplies and hard disks, are redundant and hot swappable in the Application Continuity Appliances and can be easily replaced.

How do the Application Continuity Appliances secure against virus attacks and other intrusion attempts?
The Application Continuity Appliances have built-in virus protection based on the award winning Sophos anti-virus technology. The Application Continuity Appliances architecture also provides for sophisticated anti-intrusion measures against day-zero worm and virus attacks, network-level attack, identity spoofing, and Trojans.

How do the Application Continuity Appliances prevent accidental or malicious attempts at accessing the Application Continuity Appliances and executing harmful actions?
The Application Continuity Appliances are immune to both accidental and deliberate attempts to access them. The Application Continuity Appliances are "locked down," securely-isolated appliances that are not open to any standard administrative or access methods.

Does the Application Continuity Appliances require to be backed up?
No, the Application Continuity Appliances don't require periodic backups.

Can users continue to access the Exchange server during installation?
Yes, users have un-interrupted access to the Exchange server while installation is in progress.

How long does it take for failover to complete?
The failover process is instantaneous and non-disruptive to end-users, thanks to the Teneros Application Continuity Appliances Instant-On™ technology. Full services are available within seconds ensuring continuous email operation.

Do end users experience downtime during failover?
No, the end users experience no disruption of service during a failover.

After failover can users access their old email data?
Yes, after failover end users have access to their complete mailbox data exactly as it existed on the Exchange server at the moment of failure.

Do the existing user accounts and passwords continue to work during failover?
Yes, all existing user accounts and passwords continue to work seamlessly after failover.

Do end users experience downtime during failback?
No, the end users experience no downtime during failback.

After failback can users access email data sent and received during failover?
Yes, the end users can see their complete mailbox after failback, including the messages that were sent or received during failover.

Can the administrator install or modify software on the Application Continuity Appliances?
The Application Continuity Appliances are locked down appliances and don't require maintenance by the IT administrator.

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